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Shipping and Other Policies:
Prices are subject to change without notice.

All shipments are on our truck, Ground UPS, Ground FedEx, DSL/Airborn or USPS Priority Mail unless otherwise requested. We ship only to the continental 48 states. Please contact us by email if you would like to make arrangents for delivery to Alaska, Hawaii and overseas. Deliveries to PO/APO address will be charged an additional $15 shipping fee.

Because of the heat on delivery trucks, chocolate is only shipped during the summer when we feel reasonably certain that it will not melt during delivery. UPS, FedEx, DSL/Airborn and USPS will not cover loss due to heat.

When will I receive my package?
We generally ship item the same day that you place the order. This depends on availability of the item and our current workload from other orders. We do not ship on weekends or holidays. FedEx Shipping Chart

Item availability:
Inventory is not tracked on web site. Any item may be out of stock and on back-order. Some Items are "available until gone", we will try to identify these items in the item info. Any items ordered and paid for that are not available, will be fully refunded.

Mailing List:
When you purchase items or send us an email, you are automatically added to our Mail List. You may remove yourself at anytime by submitting your email here. We will not sell or give away your email.

Returns:
We will refund the cost of all merchandise returns that are received in unopened and undamaged condition, subject to a 15% restocking fee; however, we will not refund the cost of shipping. Sorry, no returns are accepted without prior approval. All returned merchandise must be shipped prepaid freight. Refunds will be issued within 30 days of the origianl purchase, we cannot issue refunds after that 30 days.

Privacy:
East Coast Confections is sensitive to any concerns pertaining to the information collected about our users. We appreciate the trust that you have put in us, and our goal is to dispel any misgivings regarding the information we gather. East Coast Confections is 100% committed to using any information collected solely for the purpose of product usage feedback and development. East Coast Confections will not sell or rent your personally identifiable information to anyone.

 


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